With the growing demand for smart electronics, it’s no surprise that smart cameras are gaining popularity. Lorex smart cameras have become a leading choice for everyone, especially in the current market.
This camera is a well-known brand in the surveillance camera industry known for its user-friendly products. However, even this most reliable camera can encounter technical problems. Just like any other security system, Lorex cameras can run into common problems. I will guide you through the steps to fix these issues to get your camera working smoothly.
Is your Lorex home security camera not working, or having trouble accessing video, pictures, or remote view? Don’t worry if you have this problem, we will provide you with the right instructions so that fixing your video security camera is often easier than you think.
Here are some simple solutions you can try to get your Lorex camera back in working order.
Lorex Camera Not Working Troubleshooting Fix Issues
Lorex cameras feature an LED indicator that shows their current status. Ideally, you should see a solid green light on your Lorex camera. Any other light or no light at all indicates a connection issue.
To start, check the LED indicator to ensure your camera is connected properly.
Issues Related to Power
Your Lorex camera won’t function without a proper power supply. To ensure everything is in order, check all the power connections and cables, ensuring they are firmly plugged in.
Next, confirm that the power outlet your camera is using is working properly. If you still have issues, try resetting the camera by unplugging it, waiting 3-5 minutes, and then plugging it back in.
If you have a battery-powered unit, could you ensure the battery is fully charged? You may have missed a low-battery alert on the Lorex app.
Check the Power Supply
First, ensure your Lorex camera is receiving power. Verify the power adapter is firmly plugged into both the outlet and the camera. Inspect the power cable for any apparent harm or fraying. Test the power source by connecting one more gadget to confirm its working.
If possible, try using a different compatible power adapter to rule out a faulty one. Sometimes, a loose connection or defective power adapter can cause the camera to stop working. Ensuring a stable power supply is the first step in troubleshooting your Lorex camera.
Check Your Network Connectivity
Lorex offers various ways to connect its cameras to a network. To use Wi-Fi, could you make sure the signal is strong enough to keep your camera working smoothly?
First, could you check that your camera is within range of your Wi-Fi router? Any interference or obstructions can weaken the connection and affect performance.
Take a stab at restarting your router or modem to revive the network. Double-check your camera’s Wi-Fi settings to ensure you’ve entered the right network credentials.
Remember to verify your camera’s network compatibility. Some Lorex cameras can connect to both 2.4 GHz and 5 GHz networks, while others only support 2.4 GHz.
Be aware that switching between these bands can sometimes disconnect the camera, making it go offline.
Lastly, don’t confuse the ethernet port on some Lorex cameras with PoE capability. Make sure to check if your camera supports power over ethernet. For example, I tried to power my Lorex 2K outdoor pan and tilt model using the ethernet port, but it didn’t work because it doesn’t support PoE.
Check Your Detection Settings Again
Imagine if your camera’s settings were off or features were disabled – you might think something’s wrong with your camera! That’s why it’s crucial to double-check your camera settings using the Lorex app.
Here’s a quick guide on how to do it:
- Open the Lorex app.
- Select your camera.
- Tap the three dots icon.
- Check your Lorex camera settings, including Motion Detection, Person Detection, Sensitivity, and Activity Zones.
If your motion detection toggle is turned off, your camera won’t pick up any movement in its view. Make sure to enable motion detection and set the sensitivity level between 4 to 6. Lorex provides a scale of sensitivity ranging from 1 to 6. Adjusting this level affects how swiftly and frequently your camera detects motion.
Restart Your Camera
Restarting your Lorex camera can resolve minor glitches and connectivity issues. Here’s how to do it:
- Power Cycle the Camera: Unplug the camera from the power source, wait for about 10 seconds, and then plug it back in. This simple step can often reset the camera and fix minor problems.
- Restart from the App: If your camera is connected to a smartphone app, you might have an option to restart it through the app settings. Open the Lorex app, navigate to the camera settings, and look for a restart or reboot option.
- Check for Confirmation: After restarting, wait for the camera to power up and reconnect to the network. Ensure that it shows as active in the app and that you can access the live feed.
Reset the Camera
If restarting your Lorex camera doesn’t resolve the issue, you may need to reset it to its factory settings. Here’s how to do it:
- Locate the Reset Button: Typically, the reset button is a small, recessed button on the back or bottom of the camera. You may need a paperclip or pin to press it.
- Press and Hold the Reset Button: Use the paperclip or pin to press and hold the reset button for about 10 to 15 seconds. You should see the camera’s lights flash, indicating that the reset process has begun.
- Wait for the Reset to Complete: Keep holding the reset button until the lights stop flashing. This indicates that the camera has been successfully reset to its factory settings.
- Reconfigure the Camera: After the reset is complete, you’ll need to set up the camera again as you did when you first installed it. Use the Lorex app or the camera’s web interface to go through the setup process, including connecting it to your Wi-Fi network and adjusting any settings as needed.
Resetting the camera to its factory settings can often resolve more stubborn issues, but keep in mind that you will lose any custom settings or configurations you’ve made.
Final Thoughts
Experiencing trouble with your Lorex camera connecting? Firstly, give your device a once-over to check for any physical damage. If it looks okay, make sure it’s firmly plugged into a power outlet. Once that’s sorted, try adding it back to your Lorex app.
If things still aren’t working, consider charging your camera and cutting back on other internet activities to improve the connection. Now, if the camera is still being stubborn, let’s move to the next steps.
Start by unplugging and then plugging back in all the cables on your router. Next, uninstall and reinstall the Lorex app on your phone. If nothing changes, try resetting your router and then doing a factory reset on the camera.
If you’ve tried everything and still have no luck, don’t worry. Reach out to the pros at Lorex Support. They’ve got the know-how to help you tackle any connection issues you’re facing. Don’t hesitate to ask for their assistance.
