If you’re looking for a smart security camera that won’t break the bank, the Geeni Camera at Mercury Innovations is a popular choice over other brands. This device offers great features at a budget-friendly price making it a solid choice among users in the crowded security camera market.
However, if your Geeni camera goes offline you may lose access to some of its essential security features.
There are several reasons why your Geeni camera may go offline, the main ones being that it may be disconnected from your WiFi network, experiencing a power supply problem, or struggling with a weak signal that prevents it from syncing with the Geeni server.
In this guide, we will walk you through how to get your camera back online and do some simple troubleshooting to help restore its smart functionality. So let’s dive into solving the problem together.
Why Does My Geeni Camera Keep Going Offline?
The Geeni camera often goes offline when it loses its Wi-Fi connection or experiences a power outage. When the camera can’t connect to the cloud, it appears offline in the app and becomes inaccessible.
Here are some common reasons why your Geeni device might go offline:
- Loss of power (such as during a power outage)
- Weak Wi-Fi signal or network disconnection
- Recent changes to your Wi-Fi settings that need to be updated on the camera
- An overloaded network, which can reduce your router’s bandwidth
- Outdated app or device firmware
- Geeni servers experiencing downtime
If a power outage causes your camera to go offline, restarting it might resolve the issue once it reconnects to Wi-Fi.
Before you dive into detailed troubleshooting, you can try power cycling your camera to see if it reconnects. To do this, unplug the camera from its power source and wait about one to two minutes. Then, could you plug it back in and observe the indicator light? When the camera successfully connects, the LED light should turn solid.
Geeni Camera Offline – How To Get Back Online
To get your camera back online, restart the device and ensure it’s plugged into a working power outlet. After rebooting, give it a moment to initialize and connect to your home Wi-Fi network. Then, refresh the Geeni app to see if the device is back online.
If you need to restart or remove a connected device, the app makes it easy. However, to power cycle the camera, you’ll need to be physically present to unplug it from the power source.
Try these troubleshooting tips to help your camera reconnect:
Check Your Wi-Fi Connectivity
A lost or dropped network connection is a common reason why devices go offline. When this happens, some devices struggle to reconnect on their own and may need a bit of help.
To check your network, try using a phone or tablet to browse the internet. If you find that you’re disconnected or the signal is weak, it’s a good idea to reach out to your Internet Service Provider (ISP) for assistance.
Smart cameras need a strong and stable internet connection to sync with their servers properly. A reliable home internet setup is essential for a smooth smart home experience.
You might also want to run a speed test to evaluate your network’s performance. If your internet is functioning well but the device is still offline, the issue could be that your network is overcrowded. In that case, consider reducing the number of devices connected to your network.
If you’ve made any changes to your network settings—like the Wi-Fi password or security type—make sure to update these on your connected devices as well.
After adjusting your router settings, remove the device from the Geeni app. If necessary, reset the device and then reconnect it to the updated network.
Keep in mind that Geeni cameras work only on a 2.4 GHz network. If your router is set up to broadcast both 2.4 and 5 GHz bands under a single network name (SSID), you’ll need to split them into two separate networks. This separation will help prevent conflicts and ensure that devices connect to the correct frequency.
In many cases, power cycling the router and the device can resolve issues with dropped connections.
To power cycle, simply unplug the router from the outlet, wait for 20 to 30 seconds, and then plug it back in. Once the router is back online, repeat this process for your smart device.
Move Your Router Closer The Camera
Most Geeni camera models are easy to set up because they don’t need a hub. However, if you place your camera too far from your Wi-Fi router, you might end up with a weak signal.
To fix this, make sure the camera is in a spot where it can get a strong internet connection from your router. One simple solution is to move the camera closer to the router.
If that’s not possible, consider upgrading to a mesh network. This type of setup can help spread the signal more evenly throughout your home. Alternatively, replacing your old router with a newer model can also improve your camera’s connectivity.
Fixing Power Outage
Accidentally switching off the main power or having a tripped outlet can make it seem like your smart device has issues when it doesn’t.
First, check that your camera is plugged into a functioning outlet. Look for the LED indicator light to confirm it’s connected. The camera’s power LED should be lit to show it’s receiving power.
After a power outage, some or all of your devices may go offline. A quick reboot usually brings them back online.
To prevent overloading your router with too many IP address requests—especially if you have several devices—start by restarting the router. Then, reboot one device at a time.
To reboot a device, unplug it from the outlet, wait about a minute for it to fully discharge, and then plug it back into a working outlet.
This method is particularly useful for fixing the “Geeni device offline after a power outage” issue.
Once your devices are restarted, give them a couple of minutes to initialize and reconnect to your home network. Then, refresh the Geeni app to see if your camera is back online.
Reset the Geeni Camera
If your camera is powered on and connected to a functioning Wi-Fi network but still shows an offline error, it might be due to a corrupted file affecting its performance.
Resetting the camera can help. This process returns the camera to its default settings and clears out any software issues or corrupt files.
Before you reset, you should first remove the camera from the app. Here’s how to do that:
- Open the app and find your camera on the home screen.
- Tap the “…” button in the top right corner.
- Scroll down and select the “Remove Device” option.
- Please confirm that you want to delete it.
To reset your Geeni camera, press and hold the reset button for about 5 seconds. You will hear a voice prompt that confirms the reset. The indicator light will flash, showing that the camera is now in pairing mode.
Next, you can reconnect your camera using the Geeni app. Follow these Simple steps:
- Open the Geeni app.
- Tap the “+” icon to add a new device.
- Select the device category, which is “smart camera.”
- Follow the prompts in the app to reconnect to your home network.
Once the app locates and connects to your camera, the offline issue should be resolved.
Final Thoughts
If your Geeni camera is offline because it lost connection to the server, the issue is likely due to a network problem or a power outage. The first step is to get the camera back online and figure out what was disrupted to prevent it from happening again.
Start by checking the basics. Ensure the camera has power and is within a strong Wi-Fi range. It’s also important to keep your Geeni app and camera firmware up to date. If your camera has an SD card, check its storage. A full card might cause the camera to go offline and could need formatting.
While external factors like power outages and server issues can’t be avoided, you can still adapt and find solutions. If you’ve tried everything and your camera is still offline, don’t hesitate to contact Geeni customer support. They can help you troubleshoot the problem with your smart camera.
