Experiencing a problem with your Arlo camera not recording can be really frustrating, especially if you rely on it to keep an eye on your property and stay safe.
It is important to note that this issue you are having is not limited to Arlo cameras as it can also occur with other brands such as Eufy and Ring. I This is a common challenge in surveillance technology in today’s world.
But don’t panic! I am here to help you fix this problem. I’ve written about similar issues with different brands before and today I’m focusing on this Arlo camera.
Let me walk you through some tips to get your Arlo camera back to recording smoothly, ensuring it captures all the important moments without any problems.
Arlo Camera Not Recording: Troubleshooting Guide
Is your Arlo camera linked to an Arlo Secure plan or no plan? This determines how and where you can access your camera recordings.
Without a cloud plan, your options are somewhat restricted. You can rely on local storage or stick to live feed access and notifications.
With a cloud subscription, your camera can detect and record motion events, which will populate the library or feed tab on the Arlo Secure app.
Here are some troubleshooting tips to help you get your Arlo camera recording smoothly:
Ensuring Your Arlo Camera Stays Online
Arlo cameras need a reliable internet connection to record and sync videos with cloud servers. Before diving into any troubleshooting, it’s a good idea to ensure your camera is online.
Your camera needs internet access and a steady power source to stay online. If you’re using a wireless camera, check that its battery is sufficiently charged.
Try watching the live stream from your camera. If the video plays clearly, it means your camera is successfully connected to your Wi-Fi network.
You can also check the camera’s status LED light. A solid blue light indicates that the camera is powered on and connected. If not, there might be a connection issue or the camera could be offline.
To reset the connection, you can power cycle the camera and your network devices. Unplug your Arlo device for 20 to 30 seconds and then plug it back in.
Once your camera is back online, you can move on to ensuring it detects motion and records clips as expected on your storage plan.
Checking Your Battery Levels
For Arlo cameras that work without wires, it’s essential to check their battery level consistently. This helps ensure they continue to run as smoothly.
When the battery gets low, the camera might not work well and could struggle to record properly. So, making sure the battery has enough power is really important for it to work at its best.
If you find the battery is running low, replacing it or charging it up will give the camera the power it needs to work properly again.
Check Arlo Camera Subscriptions
To use your camera without direct storage access, you’ll need an active Arlo subscription plan. This plan allows your camera to record and store clips securely on the Arlo cloud.
To check if your camera is on a plan:
- Open the Arlo Secure app on your mobile device.
- Go to Settings.
- Tap on Subscription under account options.
- Select Manage Cameras to view cameras under each storage plan.
In the Manage Cameras section, you can see all your plans and cameras. If your camera is listed under “No plan,” simply drag it to a plan to assign it.
For iOS users, log in to your my.arlo.com account to access and manage your camera’s subscription options.
If your subscription plan has expired, you’ll need to renew it or switch to local storage to continue using your camera’s services.
Remember to power cycle your camera after making any changes to apply them.
Fix Arlo Camera Connectivity Issues
Having trouble getting your Arlo camera to connect to Wi-Fi? Here’s a step-by-step guide to troubleshoot the issue and get your device back online.
Firstly, ensure there are no issues with the connection between your Arlo camera and the Wi-Fi network. Weak signals or interruptions can prevent the camera from uploading its recordings to the Arlo servers.
To help you fix this, try these tips:
- Restart Your Router: Sometimes, simply rebooting your router can resolve connectivity problems.
- Boost Wi-Fi Signal: Position your router closer to the Arlo camera or use a Wi-Fi booster to strengthen the signal.
- Reduce Interference: Keep your router away from other electronics and objects that could interfere with the Wi-Fi signal.
- Switch to 2.4GHz Channel: If your router supports dual bands, connect your Arlo camera to the 2.4GHz channel for better compatibility.
- Update Router Firmware: Ensure your router’s firmware is up to date to fix bugs and improve performance.
- Reset Your Router: Resetting your router can sometimes clear up persistent issues with connectivity.
If you’re using an Arlo SmartHub or base station, don’t forget to restart and update it as well to ensure all components are working together smoothly.
Update Your App and Camera Firmware
Ensuring your camera and app are always up to date is key. This keeps you in the loop with the newest features and fixes any bugs that might pop up.
New updates for your camera’s software come out regularly to fix any glitches that might crop up.
Wondering if your system is current? Just check your app store and update your app as needed.
The same goes for your camera’s firmware. If there’s an update waiting, go ahead and start it to make sure your Arlo device is up to speed with the latest features and functions.
Remember, it’s important to let the upgrade finish on its own. Interrupting it could cause your camera to stop working properly or even permanently damage it.
Reset Your Arlo Camera
If your camera is connected to a working network and all settings are correct, you should be receiving recordings. If not, it might be due to an issue with the camera’s firmware.
Resetting the camera can resolve problems caused by corrupted firmware files, restoring its functionality.
A soft reset is different from a factory reset. It refreshes your camera system without removing it from your account.
To perform a soft reset, simply turn off your camera by disconnecting it from power for a minute or two, and then reconnect it.
For Arlo’s essential wire-free models, use the restart option in the Arlo app. For other wire-free models, remove the batteries for about 30 seconds and then reinsert them.
A factory reset deletes the camera from your account and restores default settings. You’ll need to set up the camera again through the app to use it.
To factory reset your Arlo camera:
- Ensure the camera has sufficient power.
- Press and hold the sync button for 15-20 seconds.
- Release the button when the status LED blinks amber three times (don’t hold the sync button for too long).
After resetting, re-pair the camera using the app, customize your settings, and test the recording functionality.
Final Thoughts
Facing issues with your Arlo camera not recording can be frustrating for security needs. You now know how to get rid of problems. Your provided troubleshooting tips can help resolve these issues, from ensuring internet connectivity to managing subscriptions and updates.
